Privacy Policy

Last updated: July 22, 2026

Fitway USA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit fitway-usa.com, place an order, contact us, or use our services.

Information We Collect

We may collect the following types of information:

Your name, email address, telephone number, billing address, and delivery address.
Order, payment, transaction, delivery, return, and refund information.
Account details and communication preferences.
Messages, enquiries, reviews, and customer-service communications.
Device information, IP address, browser type, website activity, and cookie information.
Marketing preferences and information about how you interact with our emails or advertisements.

Payment information may be processed directly by our approved payment service providers to complete your transaction.

How We Use Your Information

We may use your personal information to:

Process, confirm, and deliver your orders.
Manage payments, refunds, returns, and exchanges.
Provide customer support and respond to enquiries.
Operate, maintain, and improve our website and services.
Prevent fraud, misuse, and unauthorised transactions.
Send offers, product updates, and marketing communications where permitted or where you have provided consent.
Meet our legal, accounting, and regulatory obligations.

How We Share Your Information

We may share information only when necessary with trusted service providers, including:

E-commerce and website service providers.
Payment gateways and financial service providers.
Courier, delivery, fulfilment, and logistics partners.
Marketing, advertising, analytics, and customer-support providers.
Professional advisers, auditors, insurers, and legal representatives.
Government authorities or regulators when disclosure is required by applicable law.

These parties may only use personal information for the services they provide and in accordance with applicable data-protection requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, maintain your shopping cart, process checkout, analyse website performance, and provide relevant advertising.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

Marketing Communications

Where permitted, we may send you promotional emails or messages about Fitway USA products and offers.

You may unsubscribe at any time by using the unsubscribe link in an email or by contacting us. You may still receive essential messages relating to orders, payments, deliveries, or customer-service requests.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, complete transactions, resolve disputes, maintain business records, and meet legal or regulatory requirements.

Data Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no online transmission or storage system can be guaranteed to be completely secure.

International Data Transfers

Some of our technology, payment, analytics, marketing, or service providers may process information outside the United Arab Emirates. Where this occurs, we take reasonable steps to ensure that appropriate safeguards and data-protection requirements are applied.

Your Privacy Rights

Subject to applicable law, you may have the right to:

Request information about the personal data we process.
Request access to or a copy of your personal information.
Correct inaccurate or incomplete information.
Request deletion of eligible personal information.
Request restriction or stopping of certain processing.
Object to the use of your information for direct marketing.
Withdraw consent where processing is based on consent.
Request data transfer where legally and technically applicable.
Submit a complaint to the relevant data-protection authority.

We may ask you to verify your identity before processing a privacy request.

Children’s Privacy

Our website is not intended for children who are not legally permitted to make online purchases. We do not knowingly collect personal information from children without appropriate parental or guardian authorisation.

Third-Party Links

Our website may contain links to third-party websites or services. Fitway USA is not responsible for the privacy practices or content of those third parties. Please review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements. The revised policy will be published on this page with an updated revision date.