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Returns & Exchanges

At Fitway USA, customer satisfaction and product quality are important to us. Please review the following conditions before requesting a return, exchange, or refund.

Return Eligibility

Eligible items may be returned within 30 days of receiving your order. Products must be unused, unopened, in their original packaging, and in resellable condition.

Proof of purchase, such as your order confirmation or receipt, may be required to process your request.

Food and Consumable Products

For health and safety reasons, opened food, beverages, supplements, date bars, energy balls, and other consumable products cannot be returned or exchanged unless they are damaged, defective, expired, or incorrectly supplied.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If you receive a damaged, defective, expired, or incorrect product, contact us within 48 hours of delivery.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging. Once reviewed, we may arrange a replacement, exchange, store credit, or refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened or partially consumed food products
• Products without their original packaging
• Items damaged through misuse or improper storage
• Personalised or specially prepared orders
• Clearance or final-sale items, unless defective
• Gift cards

Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer store credit or a refund for the eligible item.

Return Shipping

If the return is required because the product is damaged, defective, incorrect, or not as described, Fitway USA will cover the approved return or replacement cost.

For other approved returns, the customer is responsible for the return delivery cost. Original delivery charges are non-refundable unless the return is caused by an error from Fitway USA.

Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method within 7 working days. Your bank or payment provider may require additional time for the amount to appear in your account.

Order Cancellations

Orders may be cancelled before dispatch by contacting our customer service team. Once an order has been dispatched, it will be handled according to the return conditions above.

How to Request a Return or Exchange

Before returning any product, please contact our customer service team for approval and return instructions. Products returned without prior approval may not be accepted.

Phone: +971 55 390 8802

Email: info@fitway-usa.com

Address:
Shop No. 16, Wasl Vita Mall,
Jumeirah 1, Dubai, UAE

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