Terms of Service

Last updated: July 22, 2026

Welcome to Fitway USA. These Terms of Service govern your access to and use of fitway-usa.com, including any purchases, services, content, and features available through the website.

Throughout these Terms, “Fitway USA,” “Fitway,” “we,” “us,” and “our” refer to Fitway USA. By accessing our website or placing an order, you agree to these Terms of Service and our related policies.

1. Eligibility

By using this website, you confirm that you are legally permitted to enter into a binding agreement and make online purchases under the laws applicable to you.

If you are using the website on behalf of a company or organisation, you confirm that you have the authority to accept these Terms on its behalf.

2. Website Use

You may use this website only for lawful personal or business purposes. You must not:

• Use the website for fraudulent or unlawful activities.
• Submit false, misleading, or incomplete information.
• Attempt to gain unauthorised access to the website or its systems.
• Upload viruses, harmful code, or disruptive technology.
• Copy, reproduce, or commercially exploit our content without permission.
• Use automated tools to collect website or customer information.
• Interfere with the security or operation of the website.

We may suspend or restrict access to the website if these Terms are violated.

3. Product Information

We aim to display product descriptions, ingredients, nutritional information, images, colours, sizes, weights, and prices as accurately as possible.

Product packaging, appearance, ingredients, or specifications may occasionally change. Customers should always review the information and allergen warnings printed on the physical product before consumption.

Website images are for presentation purposes. The appearance of colours and packaging may vary depending on your device or production updates.

4. Health and Nutrition Information

Information provided on the Fitway USA website is for general product and educational purposes only. It is not medical, nutritional, or professional healthcare advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease. Customers with allergies, medical conditions, dietary restrictions, or concerns about ingredients should consult a qualified healthcare professional before consuming a product.

5. Allergies

Some Fitway USA products may contain or come into contact with allergens, including nuts, peanuts, sesame, milk, soy, gluten, or other ingredients.

Customers are responsible for reviewing the ingredient list and allergen information before purchase and consumption.

6. Orders

Placing an order does not automatically mean that the order has been accepted. An order is accepted when we confirm it and begin processing it for dispatch.

We may cancel or limit an order when:

• A product is unavailable or incorrectly listed.
• The price or product information contains an obvious error.
• Payment cannot be authorised or verified.
• Fraudulent or unauthorised activity is suspected.
• Delivery cannot be completed to the supplied address.
• An order exceeds applicable purchase or stock limits.

If payment has already been collected for a cancelled order, the applicable amount will be refunded to the original payment method.

7. Prices and Taxes

Unless otherwise stated, prices displayed on the website are shown in UAE dirhams (AED).

Applicable taxes and delivery charges will be displayed during checkout. We may change product prices, offers, or delivery charges at any time before an order is confirmed.

A price change will not affect an order that has already been accepted, except where the price resulted from an obvious technical or listing error.

8. Payments

Customers must provide accurate and authorised payment information. Payment may be processed by approved third-party payment service providers.

We do not guarantee that every payment method will always be available. Orders may be delayed or cancelled if payment is declined, reversed, or flagged for additional verification.

9. Promotions and Discount Codes

Promotional offers and discount codes are subject to their stated conditions, availability, and expiry dates.

Unless otherwise stated, promotional codes cannot be combined, exchanged for cash, transferred, or applied after an order has been completed.

We may cancel or refuse a promotion where misuse, duplication, fraud, or a technical error is identified.

10. Shipping and Delivery

Shipping times are estimates and may be affected by public holidays, promotional periods, courier delays, weather, incorrect customer information, or circumstances outside our reasonable control.

Customers must provide a complete delivery address, accessible telephone number, and accurate delivery instructions.

Shipping charges, delivery areas, estimated timeframes, and other conditions are explained in our Shipping Policy.

11. Returns, Exchanges, and Refunds

Returns, exchanges, replacements, and refunds are governed by our Returns & Exchanges Policy.

Due to health and safety requirements, opened or partially consumed food, beverages, supplements, date bars, energy balls, and other consumable products cannot normally be returned unless they are damaged, defective, expired, incorrectly supplied, or otherwise eligible under applicable law.

12. Order Cancellations

Customers may request to cancel an order before dispatch. Cancellation cannot be guaranteed once processing or delivery has started.

After dispatch, an eligible order will be handled according to our Returns & Exchanges Policy.

13. Intellectual Property

All website content, including the Fitway USA name, logos, product names, photographs, graphics, text, videos, packaging designs, and website layout, belongs to Fitway USA or its authorised licensors.

This content may not be copied, reproduced, modified, distributed, published, or used commercially without prior written permission.

14. Customer Content

When you submit a review, photograph, testimonial, comment, or other content, you confirm that you have the right to provide it and that it does not violate the rights of another person.

You grant Fitway USA permission to use, reproduce, and display submitted content for website, customer-service, and marketing purposes, subject to applicable privacy and intellectual-property laws.

We may remove content that is unlawful, offensive, misleading, abusive, fraudulent, or unrelated to our products or services.

15. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, delivery companies, social networks, or other services.

Fitway USA does not control and is not responsible for the availability, content, security, or practices of independent third-party services. Their own terms and policies may apply.

16. Website Availability

We aim to keep the website accurate, secure, and available. However, we do not guarantee that access will always be uninterrupted or free from technical errors.

We may update, suspend, withdraw, or modify any part of the website when reasonably necessary.

17. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, Fitway USA will not be responsible for indirect, incidental, or consequential loss resulting from the use of the website, delayed delivery, misuse of a product, or reliance on general website information.

Nothing in these Terms excludes or limits any customer right or liability that cannot legally be excluded or limited under applicable law.

18. Privacy

Our collection and use of personal information are governed by our Privacy Policy. By using the website, you acknowledge that your information may be processed as described in that policy.

19. Changes to These Terms

We may update these Terms of Service to reflect changes in our website, products, services, business practices, or legal obligations.

Updated Terms will be published on this page with a revised “Last updated” date. Continued use of the website after publication means the revised Terms will apply to future use and purchases.

20. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

21. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of the United Arab Emirates. Subject to any mandatory consumer-protection rights, disputes relating to these Terms, the website, or an order will be subject to the jurisdiction of the competent courts of Dubai, UAE.

22. Contact Us

For questions about these Terms of Service, please contact:

Fitway USA
Shop No. 16, Wasl Vita Mall
Jumeirah 1, Dubai, UAE

Phone: +971 55 390 8802

Email: info@fitway-usa.com